Most orders are usually delivered within 7-14 working days however this can vary depending on your location and the product you are purchasing. Please see our full shipping policy for more details.

If you have ordered several products, we may send them separately for a couple of reasons. Firstly, some items have a faster processing time than others so we send each item as soon as possible to get your products delivered at the earliest possible time. Secondly, it is sometimes safer to package products individually to avoid breakages or possible damage.

We usually allow 7-14 working days for most products to be delivered. We may possibly be able to upgrade your delivery if you require your items quicker. Please get in touch with us before placing your order and we can provide a more accurate delivery time or upgrade to a faster service if possible.

If the timeframe shown on your order has passed and you have still not received your goods, please contact us so we can look into the delivery details and see if we can get an update for you.

We use several delivery companies due to supplying both large and small products. Our main UK couriers are Royal Mail, ParcelForce, Evri, Yodel and FedEx.

We offer FREE delivery to all UK customers.

We offer FREE delivery to most European countries however certain locations will incur a delivery cost. Please enter your shipping address at checkout to see the delivery cost to your location.

At The Decorative Lighting Co we offer a knowledgeable and friendly service and can help with advice and suggestions when it comes to illuminating your space or choosing the right light to fit your room. For any queries, please get in touch and we will be happy to assist you.

Yes, we offer a 14 day returns period allowing you to return your order if you have changed your mind. Please see our returns policy to ensure you have met the criteria before opening a return.

If your order arrives damaged, please be sure to take images of the box/packaging as well as the damaged product and shipping label. Please get in touch via email; thedecorativelightingco@gmail.com and send the images along with your order number so we can work out the best resolution for you.